The Innovation Lab

Start Small. Think Big. Move Fast. These were Dan’s guiding principles when launching Dunkin’s first ever future innovation lab, where he recruited a cross-functional team of scientists, inventors, techies, and researchers to help create the future for Dunkin’. It was in this highly inspirational and always buzzing workspace, set in an unassuming and unbranded warehouse, that Dan and team conceived, prototyped, and tested dozens of new guest experiences such as autonomous robot delivery, digital lockers, AI-powered dynamic advertising, voice assistant ordering, IoT-connected equipment, even selfie lattes with your own smiling face appearing in cocoa atop the milk foam. It is said that the best way to predict the future is to create it. And create the future they did indeed.